FAQ

Call or visit any of our locations: Windsor, Petaluma, Napa or St. Helena and an events consultant will assist you. You can also create a wishlist and then submit it for a quote request through our catalog and we will get back to you within 48 hours.

We recommend making your original reservation as early as possible, as we are very flexible with changes and modifications to your reservation. You are able to finalize your order one week prior to your event, and items that are cancelled within 7 days, will result in a 50% cancellation fee and within 3 days it would be the full 100% cancellation fee.*

We recommend that you make your reservation for a wedding or large event at least 10 weeks prior to the event, and earlier is even better.

*Cancelation policy excludes tent reservations. Please contact an Event Consultant should you need to cancel or make changes to an order that includes tenting.

Prices may be changed at any time without further notice. We reserve the right to change our product's prices at any time without further notice.

Quotes are valid for 30 days from the date provided. Quotes do not reserve rentals or guarantee a delivery date/time. In addition, all items are subject to availability when you confirm your order.

You are free to cancel or decrease your order up to 7 days prior to your delivery or pickup date, with the exception of event tents. A 50% cancellation charge will apply to rental items cancelled less than seven (7) days prior and tents cancelled less than twenty-one (21) days prior to delivery or pickup. A 100% cancellation charge will apply to rental items cancelled less than three (3) days prior and tents less than fourteen (14) days prior to delivery or pickup.

Yes, all final changes can be made seven days prior to your date of pickup or delivery (with the exception of event tents- please refer to our cancellation policy in FAQs).

We will always work to make every effort to accommodate any last-minute additions or changes, based on availability.

All prices listed cover a three-day rental period, to enable you time to pick up and return your equipment. You may extend your rental period if necessary, for an additional charge.

For all orders, we require a 50% deposit and a credit card number to be given at the time the reservation is made. All items must be paid in full prior to delivery or when picked-up by the customer. The rental charges can either be put on the credit card number given for deposit, or paid by check or cash, prior to delivery.

For all delivered orders, we run payment on the credit card provided 7-days prior to your event. For all will call orders, you can pay in advance or pay at the time of pick up.

We offer an optional 14% damage waiver on our equipment, excluding glassware and china. The damage waiver covers incidental damage to the equipment covered. All equipment must be returned to be covered under the damage waiver. Glassware and china missing or broken will be charged the replacement cost.

We do not charge sales tax on our rental equipment.

Yes, we deliver to Sonoma, Marin, and Napa Counties, as well as the greater Bay Area to include San Francisco and Mendocino. Delivery rates will vary upon location of delivery. Standard deliveries are for regular business hours, 8am-5pm. Specific delivery times may result in additional fees. Prior arrangements can be made for any deliveries outside of standard business hours, for an additional fee.

Yes, we can set-up and takedown your rental equipment for an additional fee. Please call our office for a quote or visit our Services page for some of our basic set up and takedown fees.

We count all rental items on site or when they are returned to our warehouse. We charge replacement cost for any missing items upon completion of check-in. If any items are later found and returned, we will gladly issue a refund.

Please return china, glasses, flatware, and cooking equipment rinsed and free of food. We wash all equipment in our commercial dishwashers upon return. Linen should to be shaken out and free of any food or debris, then placed in the linen bag provided. Please make sure all linen is dry before it is placed in the linen bag.

We carry a large variety of linen to enhance any event. We have over 50 different solid colors, as well as a large variety of specialty linens. We have many options with specialty linens in custom patterns, colors, and design, including rich textures, lamour, topaz, dupionique silk, linen, organza, and much more.

Browse our linen catalog to view our linen choices or visit our showrooms for a personal consultation.