Frequently Asked Questions
How do I make a reservation or request a quote?
Call or visit any of our locations: St. Helena, Petaluma or Healdsburg and an events consultant will assist you. You can also submit a quote request through our website and we will get back to you within 24 hours.
Do you have a price list?
Yes, however we’re in the process of making updates. It will be available to download directly from the website before June 1st. In the meantime, if you need a list of pricing please contact us. A PDF can be emailed upon request.
How far in advance do I need to place my order?
We recommend making your original reservation as early as possible, as we are very flexible with changes and modifications to your reservation. You are able to finalize your order one week prior to your event, and items that are cancelled within 7 days, will result in a 50% cancellation fee and within 3 days it would be the full 100% cancellation fee.
We recommend that you make your reservation for a wedding or large event at least 10 weeks prior to the event, and earlier is even better.
What is your cancellation policy?
You are free to cancel or decrease your order up to 7 days prior to your delivery or pickup date. All cancellations or reductions made between 7 and 3 days prior to your delivery or pickup, will be charged a 50% rental rate fee. All cancellations or reductions made within 3 days of delivery or pickup, will be charged 100% of the rental rate.
Can I change my order?
Yes, all final changes can be made seven days prior to your date of pickup or delivery. We will make every effort to accommodate any last minute additions or changes, based on availability
How many days can I keep my rentals?
All prices listed cover a three day rental period, to enable you time to pickup and return your equipment. You may extend your rental period if necessary, for an additional charge.
Is a deposit required when I place my order?
For all orders, we require a 50% deposit and a credit card number to be given at the time the reservation is made. All items must be paid in full prior to delivery or when picked-up by the customer. The rental charges can either be put on the credit card number given for deposit, or paid by check or cash, prior to delivery.
When do I pay for my rentals?
For all delivered orders, we run payment on the credit card provided one week prior to your event. For all will call orders, you can pay in advance or pay at the time of pick up.
Are there any additional fees?
We offer an optional 12% damage waiver on our equipment, excluding glassware and china. The damage waiver covers incidental damage to the equipment covered. All equipment must be returned to be covered under the damage waiver.
Glassware and china missing or broken will be charged the replacement cost.
We do not charge sales tax on our rental equipment.
Do you offer delivery and pick-up services?
Yes, we deliver to Sonoma, Marin, and Napa Counties. Delivery rates will vary upon location of delivery. Standard deliveries are for regular business hours, 8am-5pm. Specific delivery times may result in additional fees. Prior arrangements can be made for any deliveries outside of standard business hours, for an additional fee.
Do you offer set-up and takedown of your rental items?
Yes, we can set-up and takedown your rental equipment for an additional fee. Please call our office for a quote or visit our delivery and set up page for some of our basic set up and takedown fees.
What happens if any of the rental equipment is missing upon return?
We count all rental items on site or when they are returned to our warehouse. We charge replacement cost for any missing items upon completion of check-in. If any items are later found and returned we will gladly issue a refund.
Do my rental items need to be returned clean?
Please return china, glasses, flatware, and cooking equipment rinsed and free of food. We wash all equipment in our commercial dishwashers upon return. Linen should to be shaken out and free of any food or debris, then placed in the linen bag provided. Please make sure all linen is dry before it is placed in the linen bag.
What linen colors do you carry?
We carry a large variety of linen to enhance any event. We have over 50 different solid colors, as well as a large variety of specialty linens. We have many options with specialty linens in custom patterns, colors, and design, including rich textures, lamour, topaz, dupionique silk, linen, organza, and much more.
Browse our linen catalog to view our linen choices or visit our showrooms for a personal consultation.